Sales agent

FOLLOW ME ACADEMY

Sales Agent · Conseiller Commercial

Convert every lead. Own your client portfolio. Turn first contact into a life-changing experience.

ROLE PURPOSE :

Convert the leads FMA's brand generates into paying students, and own

each student relationship from first contact through enrollment, training,

and renewal.

THE ONE JOB :

Consultative, relationship-driven selling across every channel: phone, WhatsApp, social DMs, walk-ins, events. Never pressure, never overpromise.

WHAT YOU DO ?

A · Convert Leads

B · Own the Portfolio

C · CRM & Reporting

D · Sales Culture

MEASURED ON · SCORECARD /100 (PERFORMANCE BONUS INDEXED ON SCORE)

Performance Business · 60 pts

Conversion & Funnel · 20 pts

Process Discipline · 10 pts

Qualitative · 10 pts

Profile The one quality that matters Offer & growth

Full KPI targets & scoring live in the Bonus Structure annex. Pipeline runs in the ERP platform.

This page is the overview. Follow Me Academy — Sales

Receive leads from all channels;

respond within 24h.

▸Qualify: level, goal, availability,

budget, timeline.

▸Recommend the right pack; push

value of 60h/120h.

▸Handle objections with

confidence, never pressure.

▸Close, register, collect payment

with Finance.

▸Every student you convert stays

yours end-to-end.

▸Welcome, explain next steps,

hand off scheduling to Logistics.

▸Follow up during training; catch

issues early.

▸Drive renewal & re-registration at

cycle end.

▸Spot upsell: VIP, longer packs,

higher levels.

▸Log every lead, call & outcome in

the ERP platform in real time.

▸No lead untouched beyond 48h

— always a next step.

▸Update each deal's status

honestly as it moves forward

(new → in progress → won or

lost).

▸Submit daily activity; join weekly

pipeline reviews.

▸Feed back objections & lead-

source insights.

▸Bring ideas to improve scripts &

process.

▸Volunteer for campaigns, events,

pilots.

▸Show up on time, prepared, with

energy.

▸Support teammates; share wins

& learnings.

▸Live the mission from the first

conversation.

▸Bac+3, any field (business/languages/hospitality

a plus)

•0–3 yrs; service or client-facing background

preferred Call center, hospitality, banking, retail, training

• Trilingual: FR / EN / AR, professional spoken

Strong phone presence, digital-comfortable,

CRM-ready

•Professional, courteous & warm — sustained

across 100+ calls/day

• Can-do attitude — solutions, not excuses

• Consultative listener, not aggressive

• Resilient; handles rejection without losing quality

Disciplined on CRM & follow-up; owns the

portfolio

•Base + performance bonus indexed on your KPI

scorecard

• CDI · CNAS · transport/parking

• Phone, headset, SIM, workstation, ERP access

• Structured onboarding + coaching

Path: Senior Agent · Team Lead · B2B / VIP